
This qualification reflects the role of individuals who have the primary
responsibility of engaging the customer, maintaining daily store
operations and delivering on organisational expectations. They have
sound knowledge of product and service offerings. These individuals
possess a range of well-developed skills where discretion and judgement
is required. They work with some independence under limited supervision.
Some individuals working at this level are responsible for supervising
other team members and monitoring day-to-day workplace operations.
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